FAQ FREQUENTLY ASKED QUESTIONS AND ANSWERS
Description:
|
| DESCRIPTION:
1. Assumptions:
a) These are our general marketplace assumptions that are considered in business and economic contexts before proceeding: b) Supply and demand: XB2BX's basic principle of economics assumes that supply and demand influence prices and quantities in our marketplace. When supply exceeds demand, prices may decrease, and when demand exceeds supply, prices may increase. However, market structure, competition, and government regulations can also affect supply and demand dynamics. c) Rational behaviour: XB2BX Marketplace assumptions often assume that economic actors like consumers and businesses behave rationally by maximising utility or profit. This means they decide based on their self-interest, considering available information, costs, and benefits. d) Competition: XB2BX market assumptions are based on competition, which can affect pricing, market share, and innovation. In competitive markets, businesses are assumed to compete for customers and market share, leading to the efficient allocation of resources and improved products or services. e) Efficiency: XB2BX Market assumptions often assume that markets are efficient in allocating resources, meaning that goods and services are produced and distributed in the most optimal way. This assumes that markets are clear, there are no significant barriers to entry or exit, and information is readily available to market participants. f) Economic growth: XB2BX Marketplace assumptions often assume that economies grow over time due to factors such as technological advancements, population growth, and increased productivity. Economic growth can impact market size, consumer spending, and business investment. g) Risk and uncertainty: XB2BX Marketplace assumptions may consider risk and uncertainty as inherent factors in business and economic decision-making. XB2BX Factors such as changing market conditions, unpredictable events, and regulatory changes can introduce uncertainty and impact market outcomes. It's important to note that these assumptions may not always hold true in every market or situation. XB2BX Marketplaces vary greatly depending on the industry, geography, regulations, and other factors. Real-world markets are complex and dynamic, and accurate assessments often require careful analysis of current data and market conditions. h) Here are some of our general marketplace assumptions that are commonly considered in business and economic contexts in our b2b market solution: i) Supply and demand: The XB2BX basic principle of economics assumes that supply and demand influence prices and quantities in a marketplace. When supply exceeds demand, prices may decrease, and when demand exceeds supply, prices may increase. However, factors such as market structure, competition, and government regulations can also affect supply and demand dynamics. j) Rational behaviour: XB2BX Marketplace assumptions often assume that economic actors like consumers and businesses behave rationally by maximising their utility or profit. XB2BX means that they make decisions based on their self-interest, considering available information, costs, and benefits. k) Competition: XB2BX market assumptions are based on the presence of competition, which can affect pricing, market share, and innovation. In competitive markets, businesses are assumed to compete for customers and market share, leading to the efficient allocation of resources and improved products or services. l) Efficiency: XB2BX Market assumptions often assume that markets are efficient in allocating resources, meaning that goods and services are produced and distributed in the most optimal way. This assumes that markets are clear, there are no significant barriers to entry or exit, and information is readily available to market participants. m) Economic growth: XB2BX Marketplace assumptions often assume that economies grow over time due to factors such as technological advancements, population growth, and increased productivity. Economic growth can impact market size, consumer spending, and business investment. n) Risk and uncertainty: XB2BX Marketplace assumptions may consider risk and uncertainty as inherent factors in business and economic decision-making. Factors such as changing market conditions, unpredictable events, and regulatory changes can introduce uncertainty and impact market outcomes. It's important to note that these assumptions may not always hold true in every market or situation. Marketplaces vary greatly depending on the industry, geography, regulations, and other factors. Real-world markets are complex and dynamic, and accurate assessments often require careful analysis of current data and market conditions. 2. Who are we? a) XB2BX.com Online Marketplace for Buyers, sellers Manufactories, resellers and Wholesalers. b) XB2BX is the most trusted online Marketplace, located in London, United Kingdom, with a 24-hour available platform with its full online resource ready to have companies and private members inside, offering to resellers and wholesalers, guaranteeing their own spaces and doing a perfect business. With our member companies, you will get here quality-full products, such as healthcare medical equipment, electronic goods, best building machines, home appliances, gift items, gadgets etc. our Marketplace online will shelter the best sellers’ capable resellers and the biggest buyers with a great collection of new and exciting items. You will get here 24/7 excellent customer care and after-sales support with a max time answer of 12 hours. You all are welcome to visit our platform. c) We need to remind you that we are an online platform prepared to shelter members capable of selling or wholesale their products into our online Marketplace. d) All prices for our memberships are fixed, and every commission will be charged after the completed sale. 3. What do we offer?
a) XB2BX Marketplace services refer to platforms online offering spaces where individuals or businesses can buy and sell goods, services, or other resources. XB2BX platforms act as intermediaries, connecting buyers and sellers and facilitating transactions between them. Marketplace services have gained significant popularity with the rise of e-commerce and the sharing economy. b) Business Plans for new product brokerage service for purchasing and sale. Business Brokerage service for mineral and product support distribution support system for capital goods industry intermediary services for fruits and commodities. Financial analysis and presentation.c) business Restructuring and representative wholesale business Mentoring and support for new marketing open d) E-commerce Marketplaces: XB2BX enable individuals and businesses to sell products online. We provide a wide range of goods, from electronics and clothing to books and household items. e) Freelance Marketplaces: Websites XB2BX connect freelancers and clients seeking specific services. Freelancers can offer their skills, such as writing, graphic design, programming, and marketing, and clients can hire them on a project or hourly basis. f) Ride-Sharing and Food Delivery Platforms: XB2BX Services connect riders with drivers or customers with food delivery couriers XB2BX platform provide a convenient way to request transportation or order food from local restaurants or from direct distributors. g) Accommodation and Vacation Rentals: XB2BX are popular platforms that can connect travellers with hosts offering accommodations such as apartments, houses, and vacation rentals. Users can search for and book lodging options in various locations. h) Peer-to-Peer Lending: XB2BX enable individuals to borrow money from other individuals or investors, eliminating the need for traditional financial institutions through UKGB Limited. i) Crowdfunding Platforms: XB2BX allow individuals or businesses to raise funds for creative projects, product development, or charitable causes by collecting contributions from a large number of people. j) Stock Trading Platforms: XB2BX Online brokerage services through UKGB Limited enable individuals to buy and sell stocks, bonds, and other investment products from their computers or mobile devices.
4. What does XB2BX stand for?
a) Buyer and sale solutions in one of the biggest marketplaces online have already started in Europe. b) XB2BX stand online with a marketplace platform or venue where buyers and sellers come together to engage in commercial transactions. It provides a virtual space for various individuals or businesses to showcase and sell their products or services to potential customers. Marketplaces often facilitate transactions, handle payment processing, and may offer additional features such as user reviews, seller ratings, and dispute resolution mechanisms.
5. How did the XB2BX come into the online Marketplace? 6. HOW CAN YOU START A SALE WITH XB2BX IF YOU DO NOT HAVE A COMPANY OR A MANUFACTORY? 7. How does our service work? Besides shipping service, what can we offer?
a) We provide order fulfilment service, which means we take care of all the things that happen between customers who placed orders in your store and they finally got the items they ordered. Just let your manufacturer or supplier send the products in bulk to our warehouse, and we will handle all the things afterwards: b) Item inspection: count the quantity and inspect the item. We will contact you on time if something is wrong. c) Make inventory: it’s recommended to let the supplier stick SKU on each of the items before sending them to warehouse supplier so that we can easily scan them into our fulfilment system (if the supplier cannot be able to stick SKUs, we can help to stick SKU barcodes, but we will charge extra fees for that.) d) Put on shelves: we will put the items on the warehouse shelves. Each SKU corresponds to a specific position on a specific shelf so that the fulfilment staff can easily locate them when picking. e) Order sync: once you get new orders, just sync them to our system with one click. Our multi-channel integration ensures you can do this no matter what you use. f) Pick & pack: the warehouse staff will pick the item off the shelf by scanning the SKU barcode; the inventory will be minus one. No matter how many items a buyer buys in one order, we will accurately pack them, maybe with your own logo, and ship the package out with the shipping method you choose. g) Order tracking: after the orders are shipped out, tracking numbers will be pushed back to your store. You can push them to your consumers’ emails. 8. How does your service work? Besides shipping service, what can you offer? a) Marketplace services refer to platforms or online environments where buyers and sellers can connect and engage in commercial transactions. These services facilitate the exchange of goods, services, or both between individuals, businesses, or a combination. b) Marketplace services typically provide a centralised platform where members can list their products or services. At the same time, buyers can browse, search, and make purchases. The platform acts as an intermediary, enabling transactions, managing payments, and sometimes even providing additional services such as dispute resolution or customer support. c) Some well-known examples of marketplace services include: d) XB2BX: A online marketplace that lets sellers list their products and sell them to a wide range of customers globally. e) An online auction and shopping website, individuals and businesses can buy and sell various items. f) XB2BX platform can allow individuals or businesses to rent their properties to travellers looking for accommodation. g) A ride-hailing platform that connects passengers with drivers using their vehicles. h) XB2BX A freelance marketplace that connects businesses with freelancers offering various services, such as writing, design, programming, and more. i) XB2BX An online marketplace focused on handmade or vintage items and craft supplies. j) A platform that connects people needing specific tasks or services with individuals willing to complete those tasks. k) A marketplace for freelance services where sellers offer a wide range of tasks or projects starting. l) XB2BX marketplace services have revolutionised how people buy and sell goods and services, providing opportunities for individual sellers and small businesses to reach a global customer base to access a wide range of products and services conveniently. 9. Where are your warehouses located? a) XB2BX or UKGB Limited does not have any warehouse, we are a services company, and our job is to work with different suppliers. Every warehouse offered will be from our wholesale companies' partners. 10. How does 3-day shipping work? a) 3-day shipping doesn't mean the customer will receive the package within 48/72 hours of placing the order. Instead, they'll receive it within two business days once the item is shipped to them. For instance, fulfilment centre workers must pick, pack and label an order before it's ready for shipping. XB2BX membership with work with companies like FedEx 2-day shipping, your packages are delivered within two business days throughout the United States or Europe. You can choose from different delivery options based on your shipment's urgency. The delivery company of your choice will take 2Day® A.M. and offers morning delivery on the second business day. 2Day® provides delivery by the end of the second business day. 11. Do you charge a fixed monthly fee? a) You can offer your clients a fixed monthly fee to cover your services or to open a specific kind of service into your web space; you can check your dashboard and organise in your control panel the option on membership option. 12. Is there a minimum order quantity for your service? a) It's not any minimum order for purchasing into the XB2BX platform; you need to register yourself as a buyer and proceed with the purchase; in any case, you have the option to purchase wholesale in large quantities, and in this case, you need to check the supply terms and conditions. 13. My product includes batteries; is that a problem? b) The products do not include batteries; in any case, check the supplier conditions. 14. Any clearance or handling fee? Import tax or VAT? a) Tax and customs for goods sent from abroadGovernment Digital Service You'll be contacted by Royal Mail, Parcelforce or the courier company if you need to pay any VAT, duty or delivery charges ('handling fees') to receive your goods.They'll send you a bill stating which fees you must pay.They'll usually hold your parcel for about three weeks. If you have not paid the bill by then, your parcel will be returned to the sender. b) You will not have to pay anything to the delivery company to receive goods worth less than £135 unless they're gifts over £39 or excise goods (for example, alcohol and tobacco). VAT c) VAT is charged on all goods (except for gifts worth £39 or less) sent from:outside the UK to Great Britain outside the UK and the EU to Northern IrelandVAT is not charged on goods that are gifts worth £39 or less.You pay VAT when you buy the goods or to the delivery company before you receive them. d) If you have to pay VAT to the delivery company, it's charged on the total package value, including:the value of the goods postage, packaging and insuranceAny duty you owe. e) VAT is charged at the VAT rate that applies to your goods.Goods worth £135 or less in totalIf you bought the goods yourself and they are not excised, the seller will have included VAT in the total you paid.You will need to pay VAT to the delivery company if the goods are:gifts sent to you by someone else and worth more than £39 excise goodsGoods worth more than £135 in totalYou must pay VAT to the delivery company before the goods are delivered or when you collect them. f) Customs DutyYou'll be charged Customs Duty on all goods sent from outside the UK (or the UK and the EU if you're in Northern Ireland) if they're either:excise goods worth more than £135If you're charged Customs Duty, you'll need to pay it on both:the price paid for the goods postage, packaging and insurance Type and value of goods 15. Customs Duty a) Non-excise goods worth £135 or less b) No chargeGifts and goods above c) £135The rate depends on the type of goods and where they came from - call the helpline. d) You pay Customs Duty on excise goods of any value.Excise DutyIf you're sent alcohol or tobacco from outside the UK, you'll be charged Excise Duty at current rates.If the goods are sent from the EU to Northern Ireland, check that the Excise Duty was included in the price. e) If it's not, your goods may be seized.It does not matter whether you buy the goods or they're sent as a gift.If you receive large amounts of alcohol or tobacco for your business, use the Trade Tariff to check duty rates. f) Your goods can also be seized if they're:spirits over 35 centilitres without a UK duty stamp cigarettes or hand-rolling tobacco without UK health warnings or fiscal marks. e) If you're charged too much or return your goodsAsk for a refund of VAT or Customs Duty if you:Return your goods. Think you've been charged too much Download and fill in the:Form BOR 286 if Royal Mail or Parcelforce delivered the goods.Form C285 if a courier or freight company delivered the goods.
16. Can XB2BX issue the bank instrument to cover a long-term contract? a) XB2BX work directly with the best bank instruments providers and can cover any contract; if you are our member, you must contact us at hihello@xb2bx.com. |
|
|
29. How to Start an Online Business in our XB2BX Marketplace? a) Answer: XB2BX is the best online OPTION business to start expanding your sale internationally. b) To start an online business and enter the XB2BX marketplace, you can follow these steps: c) Research and identify your niche: Determine what products or services you want to offer in the XB2BX marketplace. Consider your expertise, passion, and market demand when selecting your niche. d) Create a business plan: Develop a comprehensive business plan that outlines your goals, target audience, marketing strategies, financial projections, and operational details. This plan will serve as your roadmap throughout the business setup process. e) Register your business: Depending on your location, you may need to register with the appropriate authorities. Better for you to consult with a lawyer or accountant to ensure compliance with local regulations and to determine the appropriate legal structure for you and your business (sole proprietorship, partnership, limited liability company, etc.). f) Build an online presence: Establish a professional website for your business. Carefully Choose a domain name that reflects your brand and ensure the site design is visually appealing, user-friendly, and optimised for search engines. Consider hiring a web developer or utilising user-friendly website. g) Source products or develop services: Determine how to source your products or develop the services you plan to offer. You can manufacture your products, partner with suppliers, or use drop shipping methods. It's imperative to ensure that the products or services meet quality standards and align with the interests of your target market. h) Set up an online store: Utilize the XB2BX marketplace e-commerce platform to set up your online store with your webspace. XB2BX Platforms offer user-friendly interfaces and customisable features to help you create and manage an attractive, functional online store. Ensure that your store design is consistent with your brand identity and provides a seamless shopping experience for your customers. i) Implement secure payment gateways: Integrate secure payment gateways to facilitate smooth and secure transactions. Popular options include PayPal, Stripe, and Square. Choose a payment gateway that supports the currencies and countries relevant to your target market. j) Optimize for search engines: Implement search engine optimization (SEO) techniques to improve your website's visibility in search engine results. Conduct keyword research, create high-quality content, optimize your site's structure and meta tags, and build backlinks to increase solid organic traffic to your online store. k) Develop a marketing strategy: Create a comprehensive marketing strategy to promote your online business. Use digital AI marketing techniques such as social media, content marketing, email marketing, influencer collaborations, paid advertising, and search engine marketing to reach your target audience and drive traffic to your store. l) Join XB2BX marketplace: Research the process of joining the XB2BX marketplace. Visit their official website, review their terms and conditions, and follow their registration process. Ensure that your products or services comply with their guidelines and standards. m) Provide excellent customer service: Focus on exceptional customer service to build a loyal customer base. Respond promptly to customer inquiries, address concerns or issues, and strive to exceed customer expectations. Positive reviews and word-of-mouth recommendations can significantly impact your online business's success. n) Continuously analyse and improve: Monitor key performance indicators (KPIs) such as website traffic, conversion rates, average order value, and customer feedback. Use analytics tools to gain insights and make data-driven decisions to improve your online business continuously. o) Remember, starting an online business takes time, effort, and perseverance. Stay adaptable and open to learning from your experiences, and be prepared to adjust your strategies as needed. Good luck with your venture into the XB2BX marketplace! 30. WHAT KIND OF BUSINESS WILL XB2BX OFFER, AND WHAT CONDITIONS WILL IT BE PART OF? a) XB2BX marketplace business provides a platform or online venue where buyers and sellers can connect and transact. XB2BX marketplace acts as a facilitator, allowing individuals or businesses to buy and sell goods or services. b) The specific type of marketplace business can vary greatly, depending on the industry, target audience, and nature of the transactions. Here are a few common types of marketplace businesses: c) XB2BX_E-commerce Marketplace: XB2BX marketplace enables businesses or individuals to sell products online and can be used to include their products into another platform and offer online the XB2BX product through their webspace. d) Service Marketplace: XB2BX marketplaces connect service providers with customers looking for specific services and also can be used to include specific websites and offers (for short-term rentals) and offer their products on the XB2BX webspace. e) XB2BX Peer-to-Peer Marketplace: XB2BX platforms allow individuals to rent, share, or exchange goods or services directly with others. It can also be used for (ride-sharing), (home-sharing), and (car-sharing). f) XB2BX Marketplace: XB2BX marketplaces focus on facilitating transactions between businesses. XB2BX often specialise in specific industries or verticals. Including (international trade), (industrial supplies), and (real estate). g) The conditions to be part of an XB2BX marketplace depend on the specific platform. Generally, individuals or businesses interested in participating in a marketplace must create an account, provide the necessary information, and adhere to the platform's terms and conditions. XB2BX Sellers may need to meet specific criteria, such as verifying their identity, meeting quality standards, or paying transaction fees or commissions. Buyers also need to create an account, although the requirements may be less stringent. h) It's important to note that the specific details and conditions for participation XB2BX marketplace will depend on the platform itself, and you will need to respect our policies and procedures for sellers and buyers to follow. 31. Can you start YOUR B2BX.COM online VENDOR business with no money? a) The Answer YES, b) You can make your registration and have 30 days free of charge. 32. What kind of business MEMBERSHIP WILL XB2BX OFFER, AND WHAT COST WILL BE IT? a) Please check our membership plan and our terms and conditions at: b) https://xb2bx.com/supplier/ 33. How do I register for a Wholesale / Trade account with XB2BX? a) To register for a trade account with us, you must purchase for a business, and you can register with us in our London Warehouse or on our website. Instructions are as follows: https://xb2bx.com/supplier/ 34. XB2BX Direct recommended seller / approved on straight Due Diligence? a) To become a recommended XB2BX seller, you must follow general guidelines and best practices. While I assume you're referring to becoming a recommended seller on XB2BX online marketplace, it would be helpful to know which specific platform you're interested in. Nonetheless, here are some steps you can take to increase your chances of becoming a recommended seller: b) Provide high-quality products or services: Ensure that the products or services you offer are of excellent quality. Consistency in delivering value to customers is crucial to gaining a positive reputation. c) Offer competitive pricing: Research your market and competitors to determine appropriate pricing for your products or services. Consider offering competitive prices to attract customers and stand out from the competition. d) Build a robust online presence: Establish a professional and user-friendly website or online store that showcases your products or services. Create compelling product descriptions, high-resolution images, and easy-to-navigate pages. Suitable Maintain an active presence on social media platforms relevant to your target audience. e) Focus on customer satisfaction: Provide exceptional customer service by promptly responding to inquiries, addressing concerns, and resolving issues. Encourage customers to leave reviews or feedback on your platform of choice, as positive reviews can significantly impact your reputation as a seller. f) Maintain a high seller rating: On many online marketplaces, customers rate sellers. Aim to maintain a high seller rating by consistently delivering quality products, providing excellent customer service, and addressing any negative feedback promptly. g) Fulfil orders efficiently: Ensure you have a reliable order fulfilment process. Ship products promptly, provide accurate tracking information, and package items securely. Efficient and reliable order fulfilment contributes to a positive customer experience. h) Adhere to marketplace policies: Familiarize yourself with the terms and policies of the online marketplace you're using. Comply with their guidelines, including rules regarding shipping, returns, and customer disputes. Violations of these policies can have a negative impact on your reputation and standing as a seller. i) Seek out partnerships or endorsements: Collaborate with influencers, bloggers, or industry experts who can endorse your products or services. Their positive reviews and recommendations can boost your credibility and visibility. j) Optimize your product listings: Ensure that your product listings are optimised with relevant keywords and accurate descriptions. This will help potential customers and s find your products more easily in search results. k) Participate in promotional campaigns: Take advantage of any promotional campaigns or programs the online marketplace offers. These opportunities can increase your visibility and exposure to potential customers. l) Remember, becoming a recommended seller often takes time and consistent effort. Focus on building a solid reputation, delivering value to customers, and continuously improving your products or services. 35. After Completing the registration and Billing. a) Starting your own web space Dashboard Management. b) Fast & easy Warehouse registration: Upon your first visit to our London site, you must produce two pieces of proof of business to validate the warehouse account registration. Remember that we are not the direct warehouse landlord, and the agreement contract will be made directly with the wholesale or suppliers. This can include the company name and is addressed to the business you are applying for. Some examples are invoices, business documents, etc. c) View in Google Maps: d) Fast & easy Website registration: You can register a trade account with us online using Answer: the following link: https://xb2bx.com/supplier/ 36. Check our Cookies policy and Data Privacy Protection a) https://www.xb2bx.com/cookie-policy. 37. What are the terms and conditions for (CIF) cost, insurance and freight? a) Answer: Please check the direct seller supplier agreement contract, each product will have a specific condition, and we cannot indicate the seller's terms and conditions. 38. Which country can our seller deliver his products to? a) Answer: our website works with international regulations, expanding our business without borders, uniting different countries in a single online space and offering different business possibilities for small, medium and large companies and also opening doors for importing and exporting producers that do not have the technical and administrative capacity to expand their business. 39. Which contract can XB2BX issue to assist the buyer in selling? a) Answer: We can make a middle intermediator contract, be your representative acting on your behalf, and guarantee that all points in the agreement contract will be respected. 40. Can XB2BX offer a significant quantity of Sugar from Brazil? a) Answer: We are a direct producer representative in the Brazilian territory, and we can offer the best typology of price and conditions for sugar buyers and distributors without an intermediary or traders. 41. Can XB2BX assist with which kind of product and how to improve his business? a) As a commodities trader through XB2BX.com AND UKGB Limited via www.ukgblimited.com, I will buy and sell Physical commodities and financial markets. We will also have offers for raw materials or primary agricultural products that are traded on exchanges, such as oil, natural gas, metals (gold, silver, copper), agricultural products (wheat, corn, soybeans), and livestock (cattle, hogs). b) XB2BX can offer different possibilities in the commodities market: c) We work with direct miners and producers of precious Metals: Gold, silver, platinum, and palladium are commonly traded commodities. Also, we work with direct traders for Energy: Crude oil, natural gas, and gasoline are widely traded commodities. Geopolitical events, supply and demand dynamics, and weather conditions. d) We can also provide through our trader partners agricultural Products: Commodities like wheat, corn, soybeans, coffee, cocoa, and sugar fall into this category. Agricultural commodities are influenced by factors such as weather patterns, global demand, and government policies. e) Industrial Metals: Copper, aluminium, zinc, and nickel are frequently traded commodities. These metals are essential for manufacturing and construction industries, and their prices are influenced by global economic trends and supply-demand dynamics. f) Livestock and Meat: Cattle, hogs, and pork bellies are traded in commodity markets. The prices can be affected by factors like feed costs, disease outbreaks, and global demand for meat products. g) Soft Commodities: Cotton, lumber, rubber, and other soft commodities are traded. Their prices can be influenced by factors such as weather conditions, global demand, and supply disruptions. h) When considering trading commodities, it is essential to conduct thorough research, understand the underlying market dynamics or contact our business consultants, considering the potential risks involved. It may also be helpful to consult with financial advisors or professionals with expertise in commodity trading. i) XB2BX will follow some critical aspects of being a commodities trader: j) Market Analysis: Traders closely monitor commodity markets, analysing supply and demand dynamics, geopolitical factors, weather patterns, and other relevant information to identify trading opportunities. k) Trading Strategies: Traders develop and execute trading strategies based on their analysis and market insights. These strategies may involve buying commodities for future delivery (futures contracts) or trading commodity derivatives, such as options and swaps. l) Risk Management: For all members, Commodities trading involves inherent risks due to price volatility. Traders employ risk management techniques, such as hedging, diversification, and stop-loss orders, to protect their positions and manage potential losses. m) Research and Information: Staying informed is crucial in commodities trading. Traders conduct research, analyse data, and follow news related to commodities markets to make informed trading decisions. n) Trading Platforms: Commodities trading can be conducted through various channels, including commodity exchanges, electronic trading platforms, and over-the-counter (OTC) markets. Traders use specialised trading software and platforms to execute trades efficiently. o) Regulatory Compliance: Commodities trading is subject to regulations imposed by regulatory bodies such as the Commodity Futures Trading Commission (CFTC) in the United States. Traders must comply with these regulations and understand their activities' legal framework. p) Financial Analysis: Traders must understand financial statements and market indicators impacting commodity prices. They assess economic data, company reports, and industry trends to anticipate price movements and make informed trading decisions. q) Constant Monitoring: Commodities markets operate globally and are open at different times. Traders must be vigilant and monitor market activity, news, and events that can affect commodity prices throughout the trading day. r) It's important to note that commodities trading can be complex and involves substantial risk. Successful trading requires market knowledge, analytical skills, risk management techniques, and adapting to changing market conditions. 42. Can XB2BX offer peace of mind under a contract, supervising the delivery and releasing SGS in the port? a) Dashboard Management b) Every member will be an exclusive dashboard management system to upload their product catalogue and create their business online on their web space on XB2BX. 43. Customer Support a) XB2BX customer support system is a set of processes to manage and handle customer inquiries, issues, and requests. It is designed to assist and support our customers throughout their journey, ensuring their satisfaction and resolving any problems they encounter through our professionals. b) Here are some key components and features commonly found in our customer support system: c) Ticketing System: our clients can get a ticketing system to organize and track their inquiries or issues. Each customer request is assigned a unique ticket number, allowing support agents to manage and prioritise them effectively. d) Multi-Channel Support: XB2BX customer supports various communication channels like phone, email, live chat, social media, and self-service portals. This allows customers to choose their preferred channel for reaching out and receiving support. e) Knowledge Base: With a centralised knowledge base repository containing our FAQs, guides, tutorials, and troubleshooting articles. It enables our customers to find answers to common questions and resolve simple issues independently, reducing the need for contacting support. f) Automation and Workflow Management: XB2BX Customer support systems often include automation capabilities to streamline repetitive tasks and workflows. For instance, automated email responses, routing tickets to the appropriate team or agent, and setting up escalation rules. g) Reporting and Analytics: XB2BX Customer support systems generate reports and analytics to measure performance, track key metrics, and identify areas for improvement. These insights help organisations monitor agent productivity, customer satisfaction levels, and response times. h) Integration with CRM: XB2BX Integration with a Customer Relationship Management (CRM) system allows support agents to access customer profiles, history, and relevant data during interactions. It enables a personalised and contextualised support experience. i) Collaboration Tools: XB2BX Collaboration features like internal chat or notes enable support agents to communicate and share information internally. This promotes teamwork, knowledge sharing, and efficient problem-solving. j) Customer Feedback and Satisfaction Surveys: XB2BX customer support system may include mechanisms for gathering feedback and measuring customer satisfaction after a support interaction. This helps organisations gauge customer sentiment and identify areas of improvement. k) SLA Management: XB2BX Service Level Agreement (SLA) management allows organisations to define response and resolution time targets for different support requests. The system helps monitor adherence to these SLAs and ensures timely customer service. l) Customer Self-Service: XB2BX customer support systems provide self-service options, allowing customers to find solutions independently. This includes searchable knowledge bases, FAQs, community forums, and chatbots. m) Overall, the XB2BX customer support system aims to streamline and enhance the support process, enabling our organisations to deliver prompt, personalised, and practical assistance to their customers. BEST CONTACT FOR SUPPORT
|
|
|
|
|
RETURNS 158. How do I return an item? If you are unhappy with your purchase and wish to return an item, don't hesitate to contact us within 30 days of receiving your Order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and send further instructions if the return is approved. For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact. You will need to contact the seller within a period of 7 days after receiving your package. If you have any problem with your purchase and need to return it, don't hesitate to contact the seller within 30 days of receiving it. If your seller does not answer you in 5 days, don't hesitate to contact our support to help. Please provide your order number and the return reason, pictures or video, and we will act on it to give you positive feedback in 72 hours. If the return is approved, we will provide you with the full detail to start the return. 159. Is the Item defective, damaged or incorrect? You must contact the seller within seven days of receiving your package. After 72 hours that you're being contacted by the seller with the proof of the incorrect Product, the seller does not answer you with an entire decision; don't hesitate to contact us; we will do our best to resolve it as soon as possible. XB2BX will not accept returns; we only accept exchanges. You have to inform us via phone or through your profile on our website, and our customer service will get in touch with you and get you a possible solution. If the products are forming a reputed brand, you can contact the Brand or an authorized service centre of the Brand to claim the warranty for your Product (wherever applicable). If the Product has a warranty, and the issue arises within the warranty period, our team will connect you with a service partner. (terms & conditions applicable) 160. Will shipping be covered for my returns? All return shipping fees and other miscellaneous fees are the customer's responsibility. 161. What if the Item (s) I received are defective/incorrect/damaged? Please contact us within seven days of receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the Item (s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible. 162. How long is the returns process? Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
163. How can I place an order? To place an order, please follow these steps: Go to XB2BX.com's Official Website. i.e., https://www.xb2bx.com Select the Product you'd like to order. Add products to your cart or just directly click 'Buy Now.' Fill in the blank areas that are for your personal details regarding Order or 'Add delivery address'. Use a preferred payment mode Check the term and condition box. Confirm the Order. 164. How do I know my Order has been confirmed? An email & SMS will be sent to your registered number once you've successfully placed and confirmed your Order. You will also be provided with the Tracking ID or a Tracking number to ensure and check your order status and progress. 165. Why is the 'Cash on Delivery payment mode not available at my location? Availability of the 'Cash on Delivery payment mode depends on the courier services delivering to your location, Sometimes the delivery location might be on a long route away from the main market which our delivery agents could not reach. It makes us use a third-party delivery system that delivers to your location, and based on that courier service, it may not allow cash on delivery to your mentioned location.
Courier service providers also have limits on the amount you can pay through cash on delivery based on the destination, and your Order could have exceeded this limit. OR for high-value orders, and if the location is outside the valley, prepayment must be done. 166. What is the estimated delivery time? We most commonly process and dispatch the Item at a specific time or shown time on the Product page. As we are closed on public holidays, our business days include Sunday to Friday Working Hours of 9 to 7 pm. Estimated delivery time depends on the following factors: Time and date of the Order Product availability and procurement time. The delivery address to which you want your order to be shipped and the time to reach the desired location. You can check the expected delivery date of your Order (s) in the 'My Orders' category on your profile on our website.
Missing Items 167. Own or want to sell an item you don’t, see? Fill out the missing item form here. Most items will be added within 24 hours. Orders: 168. How are pre-orders handled? 169. How is shipping calculated? 170. Do you ship internationally? 171. What is your return policy? 172. What if the Item (s) I received are defective/incorrect/damaged?
a) Please contact us within seven days of receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the Item (s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
173. How long is the returns process?
b) Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
174. How long will it take to receive my Order? 175. How do I return an item? 176. Will shipping be covered for my returns? 177. What if the Item (s) I received are defective/incorrect/damaged? 178. How long is the returns process? a) I have some damage on my order, help! b) Claims must be made within seven days of delivery. Please contact hihello@xb2bx.com and provide images and a full description of the damages. Once received, we will decide the best course of action regarding collection, credit and disposal. We do not offer cash refunds. Any returns approved by XB2BX will be issued as a credit note to use in-store or on our website. We reserve the right to charge for any reasonable costs encountered (your statutory rights remain unaffected). c) If your Product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us by phone, messages or Email. Your Product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below. d) Please note that some products are not eligible for a return if the Product is "No longer needed".
e) For device-related issues after usage or the expiration of the return window, we will refer you to the brand warranty centre (if applicable). For more information on warranty claims, please view our Warranty Policy.
179. HOW LONG IS THE RETURNS PROCESS? a) Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
b) For returned items, a full refund will be credited for defective products. For non-defective items, a refund excludes all shipping and handling fees.
c) Valid reasons to return an item: d) Delivered Product is damaged (physically destroyed or broken) / defective. e) Delivered Product is incorrect (presentation different on the website) / incomplete (missing parts).
180. How much time do you have to return a product? a) Items sold on PerFee.com can be returned within a period of 3 calendar days from the delivery date, provided they are eligible for return. 181. WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
Did you receive a faulty unit or the wrong Product? Simply not satisfied with your Order? a) Please contact our Customer Support team at www.xb2bx.com-contactus/ to start the return process. Please include the following information: b) Order number c) Proof of purchase d) Video or photo of the faulty Product (if applicable) e) Complete delivery address f) Contact telephone number g) In some cases, you may be required to include a video or photo of the defective Product for proof in order to refund or replace the Product. h) If you are not happy with your purchase and wish to return an item, please contact us within 30 days of receiving your Order. i) Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved. j) Only items purchased directly from XB2BX will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns. k) Returned items must be in original packaging, including any accessories, manuals, and documentation. l) Returned items must be unused, in the same condition that we sent them to you, and in their original packaging. Stains, folded cards, broken seals/ plastic foiling broken will not be accepted. If the condition of the Product shipped back to us is not in acceptable condition, we reserve the right to not refund or exchange it. m) Products that have been personalized cannot be refunded or exchanged. n) Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling. o) Returns made without receipt may be refused. XB2BX reserves the right to deny any return. p) After receiving the Product, you may not return or refund it. If you do not receive the Product or cancel the Order after 2 hours from confirmation, you have to pay 300-500Taka for delivery & service charge.
182. From where should I expect my shipment? 183. What happens if a delivery is attempted and the package is returned to the sender? 184. How is my payment information secured? 185. What are your business hours? 186. How do you handle high-value items? 187. Insurance &Security Agreement
MARKETING &ADS
188. Can my company Affiliate on XB2BX marketing? 189. HOW WE CAN HELP YOU TO GROW YOUR BUSINESS? 190. How we Define your target audience. 191. XB2BX will Paid ads? 192. Influencer marketing? 193. Social media marketing? 194. Search engine optimization (SEO)? 195. HOW CAN WE HELP YOU DEFINE YOUR MARKET? 196. WHY Launch your online store WITH US? 197. Major potential and growth?
General FAQ 198. What is an Open Offer? a) Open Offers are offers on items placed by buyers. They are 100% backed by a credit card or other form of payment. You are only charged when your offer is accepted by a verified seller. b) Open Offers can be placed on any item regardless if it is currently offered for sale. After your Open Offer is placed, the network of Verified Sellers will scour the planet in search of your Item. 199. How do I cancel an Open Offer? a) Select "Profile" under the account toolbar. b) Select "View Open Offers" from the menu c) Select "Disable" to cancel the open offer 200. I am a seller; How do I accept an Open Offer? If your listed item price matches the Open Offer price, the buyer will be charged, and you will receive shipping instructions.
201. How are Open Offers processed? As soon as an item is added with a price equal to an Open Offer, the buyer will be charged. If there are multiple buyers with the same Open Offer price, the buyer who placed their offer first will be processed first.
202. What is the Risk between purchasing directly and using XB2BX as a middle seller? 203. What kind of insurance can XB2BX offer to cover the contract? 204. HOW WE CAN HELP YOU TO GROW YOUR BUSINESS? 205. If I use the XB2BX as a middle seller, will I pay more for it? 206. CAN XB2BX Call me to discuss the terms and conditions of a specific product? 207. APPLYING FOR WAREHOUSE VACANCIES 208. Where are your warehouses located? a) For the convenience of customers, XB2BX work with the best and big local and national wholesalers' supplier. If you source from China, we can help you distribute goods directly from our China warehouse; the same if your buyer is located in Europe or Latin America. In the Maggiore part of the purchases, you do not need to import it to your country and then send it to your customer. Besides suppliers, there are also warehouses in North America, Australia and Europe. 209. How do I apply for a vacancy at XB2BX? a) You will need to email your CV to hihello@xb2bx.com. When opportunities are available and if we are interested in your application, you will hear back from us. 210. Do you offer credit facilities? b) No, we are afraid this is not possible.
211. Can XB2BX offer peace of mind under a contract, supervising the delivery and releasing SGS in the port? a) XB2BX offer superior service and offer real-time information, and the ability to supervise physical operations. XB2BX can provide you with general guidance on supervising the delivery and release of goods, such as SGS (assuming you're referring to a specific product or company). b) Planning and coordination: Ensure that you have a well-defined plan for the delivery and release process. Coordinate with relevant stakeholders, such as the shipping company, port authorities, and customs officials, to understand their requirements and procedures. c) Documentation: Verify that all necessary documentation is in Order. This may include bills of lading, customs clearance documents, and any specific permits or licenses required for the specific goods or Products. d) Safety and compliance: Ensure that the delivery process adheres to safety regulations and compliance standards. This includes proper handling of goods, adherence to environmental regulations, and compliance with any applicable international trade laws or sanctions.
e) Communication and tracking: Maintain open communication with all parties involved, including the shipping company, port authorities, and customs officials. Keep track of the progress of the delivery and address any issues or delays promptly.
f) Quality control: If the SGS you mentioned refers to a specific product or company, you may need to conduct quality checks or inspections before releasing the goods. This can involve verifying product specifications, conducting sampling, or performing other relevant tests to ensure the quality and integrity of the goods.
g) Release process: Follow the established procedures for releasing goods in the port. This may involve presenting the necessary documentation, paying any applicable fees or duties, and complying with any specific port requirements or protocols.
h) Remember that specific procedures and requirements can vary depending on the port, country, and type of goods being delivered. It's essential to familiarize yourself with the local regulations and seek guidance from relevant authorities or professionals experienced in port operations if needed.
212. How do I upload items? a) STEP 1: Go to the "Add Item" tab. STEP 2: Search for an item via the search bar. Open the "Item Detail" by clicking on the Item. Enter the Amount, Shipping Cost, and Quantity. STEP 3: Click Save. b) Note: If you select quantity more than one, multiple items will appear under the "Current Inventory" tab and will need to be edited or deleted individually. At this time, you can only add mint in the box. Mint in the box means no dents, creases, folds, or kinks in the plastic or smashed corners. If you are unsure, send us a photo.
213. How do I edit an item? a) Go to the "Current Inventory" tab and select an item. Edit the price and/or shipping. Click "SAVE"
214. How do I delete an item? b) Go to the "Current Inventory" tab and select an item. Click the "DELETE" button.
215. How do I delete multiple items at once? a) Go to the "Current Inventory" tab. Hover your mouse over the photo and click to select. Repeat for other items you want to delete. Once all items are selected, click the "Confirm Delete" button in the upper right.
|
|
