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RETURN POLICY

Last updated  January 28, 2025


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for  a full refund or store credit . Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within  twenty eight (28) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item,  please email customer service at  policy@xb2bx.com to obtain a Return Merchandise  Authorisation  (RMA) number. After receiving a RMA number,  place the item securely in its original packaging  and include your proof of purchase, then  mail your return to the following address:

XB2BX.com
Attn: Returns
RMA #
71-75 Shelton Street, Covent Garden
London,  London   WC2H 9JQ
Finland

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your  return . Please allow at least  fifteen (15) days from the receipt of your item to process your  return .  Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.  We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note
     ●     Sale items are FINAL SALE and cannot be returned.
     ●      Each return needs to be agreed individually with each seller and the return needs to be authorized by the seller prior to returning

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+44(0)7413774377
policy@xb2bx.com

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