XB2BX Buyer Protection & Money-Back Guarantee

1. Trade Assurance Agreement

Our Trade Assurance program protects both buyers and sellers through comprehensive coverage:

• Payment Protection: If sellers fail to meet agreed shipping times or product quality, XB2BX will refund the buyer after verifying the claim.
• Order Protection: Guarantees products arrive on time and match the agreed quality standards as per the contract.

2. Refund Process

Eligibility for Refund

• Products not delivered within the agreed timeline.
• Products that do not meet quality standards or differ significantly from the description provided.
• Shipment is lost or damaged during transit.

Filing a Dispute

Buyers must file a dispute through the XB2BX platform within the allowed timeframe (usually 30 days post-delivery). Refer to each seller’s terms for exact deadlines.

Verification & Resolution

XB2BX carefully reviews all evidence and documentation submitted by both the buyer and the seller. Third-party quality control experts may be called upon to assist in complex quality discrepancy cases.

Refund Issuance

If the dispute is approved in favor of the buyer, refunds are processed immediately back to the original payment method, typically taking 5-10 business days to clear.

3. Exclusions & Limitations

The guarantee does not cover all scenarios. Common exclusions include:

• Custom Orders: Custom-made items or goods subject to specific specifications may fall under different, pre-agreed refund rules.
• Used or Damaged Items: Items damaged after receipt, or due to improper handling by the buyer, are not eligible.
• Force Majeure: Delays or failures caused by events outside the seller's control (e.g., natural disasters, government acts).

4. Return Policy

• Return Authorisation: Buyers must obtain approval from the seller and XB2BX before attempting to return any items.
• Return Shipping Costs: These costs are generally the responsibility of the buyer unless the return is due to a seller error (e.g., wrong item or major defect).
• Condition: Returned goods must be in their original packaging and condition where applicable.

How to Access the Full XB2BX Money-Back Policy

1. Visit XB2BX.com or your account dashboard.
2. Open the Help Centre section.
3. Search for Trade Assurance for full documentation.
4. Review official policy documents and FAQs for the most current information.