XB2BX

🚚

Shipping & Delivery Policy

Understanding how your goods are shipped is important. Here are the core rules for XB2BX marketplace deliveries:

XB2BX offers various shipping options, managed either directly by XB2BX (for select inventory) or primarily by third-party suppliers/sellers on the marketplace.
Delivery times and shipping fees are dynamic and vary significantly depending on the seller, the specific product category, and the shipping method chosen during the checkout process.

📦

Order Tracking & Escalation

If you need an update on your shipment, please follow these steps:

1

Primary Contact: The Seller

Customers should contact the original seller directly for the most accurate updates on delivery status, potential delays, or specific courier tracking information.
2

Platform Scope

XB2BX serves as the marketplace; we do not directly manage the physical shipment or tracking process. Progress is handled by the seller or their chosen logistics provider.
3

Escalate to XB2BX Support

If the seller is unable to resolve your tracking or delivery issue within a reasonable timeframe, you may escalate the matter to XB2BX support via the official contact page.

Need Immediate Help?

If your order is delayed or you cannot reach the seller, our support team is ready to step in.

Contact XB2BX Support

Key Terms Summary

Fulfillment: XB2BX or 3rd-Party Seller
Cost/Time: Variable (Seller-Dependent)
Tracking: Seller/Courier's Responsibility
Support Path: Seller first, then XB2BX

✅ Recommended Steps if You Have an Order Issue

1. Connect with the Seller

Contact the seller directly via the platform to request tracking details, status updates, or to clarify shipping information. This is the fastest route to resolution.

2. Gather Documentation

If the issue persists, collect your order number, purchase date, and the seller's information. This data is required for our team to investigate efficiently.

3. Escalate to XB2BX

Use the official "Contact Support" link. Provide all gathered information so we can mediate and assist in resolving the delivery dispute with the third-party seller.