Acceptable Use
Acceptable Use Policy
The rules, standards, and obligations governing all use of the XB2BX global marketplace — protecting businesses, consumers, suppliers, and the integrity of cross-border trade for every participant on the Platform.
Introduction & Scope
This Acceptable Use Policy (“Policy”) is issued by XB2BX LTD, a company incorporated in England and Wales (“we”, “us”, “XB2BX”). It forms an integral part of the XB2BX Terms of Service and must be read alongside them. In the event of any conflict between this Policy and the Terms of Service, the Terms of Service shall prevail unless this Policy expressly states otherwise.
This Policy sets out the standards of conduct required from every person and organisation that accesses or uses the XB2BX Platform — including the website xb2bx.com, associated mobile applications, APIs, developer tools, supplier portals, and any services operated by XB2BX (collectively the “Platform”). By using the Platform in any capacity, you confirm that you have read, understood, and agree to comply with this Policy in full.
XB2BX operates as a multi-sector global marketplace facilitating wholesale trade (B2B), consumer purchases (B2C), dropshipping, brokerage, supplier onboarding, international trade, financial introductions, and digital services. The breadth of the Platform means this Policy must address conduct across all of these contexts.
Acceptance of this Policy is mandatory. If you do not agree with any part of this Policy, you must immediately cease using the Platform. Continued use constitutes binding acceptance of the Policy as amended from time to time.
Who This Policy Applies To
This Policy applies to all users of the Platform without exception. The following table sets out the primary user categories and the additional obligations applicable to each:
| User Category | Description | Scope |
|---|---|---|
| B2B Buyers | Businesses purchasing goods or services through the Platform | B2B |
| B2C Consumers | Individual consumers making personal purchases on the Platform | B2C |
| Registered Suppliers | Businesses listing products or services on the Platform | B2B |
| Dropshippers | Users operating fulfilment-only models through Platform integrations | B2B |
| Brokers & Agents | Intermediaries facilitating trade, finance, or supplier introductions | B2B |
| Subscribers | Users on paid digital service or SaaS plans | Sub |
| API / Developers | Developers and technical users accessing Platform APIs | Dev |
| Visitors | Unauthenticated users browsing the Platform | All |
Where you use the Platform as an authorised representative of a corporate entity, you accept this Policy both personally and on behalf of that entity. Both you and the entity are jointly responsible for compliance.
Age Restriction: The XB2BX Platform is intended for use by persons aged 18 or over (or the age of majority in your jurisdiction if higher). By using the Platform, you confirm that you meet this age requirement. XB2BX does not knowingly permit minors to register accounts, enter into transactions, or access subscription services. If we become aware that a minor has registered, the account will be immediately suspended pending verification and parental consent procedures.
Permitted Use
The Platform is made available exclusively for the following legitimate purposes. Use outside of these purposes is prohibited and may result in immediate suspension or termination.
- Browsing, sourcing, and purchasing goods and services through the Platform in good faith
- Listing products and services as a registered, verified supplier in compliance with XB2BX supplier standards
- Using Platform tools for legitimate trade facilitation, order management, and supply chain coordination
- Accessing the Platform API and developer tools for authorised integrations under an XB2BX developer agreement
- Using subscription features for the purposes defined in the applicable subscription plan
- Communicating with other Platform participants in good faith for legitimate trade purposes
- Submitting genuine reviews, ratings, and feedback based on actual transactions
- Using Platform community and forum features to share industry knowledge and insights
- Exercising rights available under applicable law including data subject rights and consumer rights
Prohibited Conduct
The following conduct is strictly prohibited across all areas of the Platform. Violations are treated seriously and may result in immediate account termination and referral to law enforcement authorities.
Technical & System Abuse
- Using automated bots, scrapers, crawlers, or scripts to extract, harvest, or systematically copy Platform data without written authorisation
- Attempting to gain unauthorised access to any Platform account, system, network, database, or server
- Circumventing, disabling, or interfering with any security, authentication, or access-control feature
- Conducting penetration testing, vulnerability scanning, or security research without prior written consent from XB2BX
- Reverse engineering, decompiling, disassembling, or attempting to derive the source code of any Platform software
- Uploading, transmitting, or introducing malware, viruses, trojans, ransomware, spyware, or any malicious code
- Conducting distributed denial-of-service (DDoS) attacks or any other action designed to disrupt Platform availability
- Framing, mirroring, or scraping the Platform interface without express authorisation
- Exploiting any Platform bug or vulnerability rather than reporting it through responsible disclosure channels
- Using the Platform in any way that places an unreasonable or disproportionate load on Platform infrastructure
Identity & Fraud
- Impersonating any person, company, government body, or regulatory authority
- Creating or using false, misleading, or fictitious accounts, profiles, or identities
- Providing false information during registration, KYC verification, or any transaction process
- Using another user’s credentials or account without authorisation
- Engaging in or facilitating any form of payment fraud, chargeback abuse, or financial deception
- Misrepresenting the nature, origin, quality, certification, or availability of goods and services
- Creating multiple accounts to circumvent a suspension, ban, or restrictions
- Facilitating or participating in transaction laundering or structuring to evade AML controls
Harassment & Harmful Behaviour
- Harassing, threatening, intimidating, stalking, or abusing any Platform user, member of staff, or third party
- Engaging in discrimination on the basis of race, ethnicity, religion, gender, sexual orientation, disability, nationality, or any other protected characteristic
- Publishing or transmitting content that defames, libels, or unjustly damages the reputation of any individual or organisation
- Organising, facilitating, or participating in coordinated campaigns to harm, discredit, or unfairly disadvantage another user
- Using the Platform’s messaging system for unsolicited commercial communications (spam) or bulk outreach
Commercial Misuse
- Using the Platform to operate a competing marketplace, price-comparison service, or data aggregation business without a written commercial licence from XB2BX
- Redirecting Platform users to external platforms or services to circumvent XB2BX’s transaction processes or fees
- Reselling, sublicensing, or otherwise commercialising access to Platform features or data without authorisation
- Using Platform data, supplier lists, or buyer information obtained through the Platform for any purpose outside the approved scope of use
- Engaging in anti-competitive conduct, price-fixing, market allocation, or collusion with other Platform participants
Prohibited Content
The following categories of content may not be uploaded, shared, listed, posted, transmitted, or otherwise made available through the Platform under any circumstances. This applies to product listings, images, descriptions, messages, forum posts, reviews, and all other content formats.
Listing, offering, or facilitating the sale of counterfeit, pirated, stolen, or otherwise illegal goods or substances. This includes controlled drugs, unlicensed pharmaceuticals, illegal weapons, and sanctioned goods.
Any content that exploits, sexualises, or endangers minors, including child sexual abuse material (CSAM). Such content will be immediately reported to law enforcement and relevant authorities including the Internet Watch Foundation.
Content that promotes, glorifies, or incites violence, terrorism, extremism, or hate against any group. This includes recruitment materials, propaganda, and glorification of acts of mass violence.
Deliberately false, misleading, or deceptive content including fraudulent product claims, fake certifications, fabricated reviews, false identity documents, and investment or trade scam material.
Listing regulated products (including firearms, pyrotechnics, certain chemicals, medical devices, and financial instruments) without the required licences, regulatory approvals, and compliance documentation.
Content that discloses personal data, private communications, financial information, or confidential business information of any individual or organisation without their consent or a valid legal basis.
Content that infringes third-party intellectual property rights including trademarks, copyright, patents, designs, or trade secrets. Counterfeit brand use and unauthorised reproduction of protected works are prohibited.
Sexually explicit, graphic, or adult-only content unless the user holds a specific written authorisation from XB2BX and complies with all applicable age-verification and content-regulation laws.
Mass unsolicited communications, pyramid schemes, chain letters, phishing attempts, and any other form of spam whether delivered through the Platform’s messaging, listing, or community features.
Trade in goods, services, or with parties subject to UK, EU, US (OFAC), UN, or other applicable international sanctions regimes. XB2BX conducts ongoing sanctions screening and will suspend non-compliant activity immediately.
Zero-tolerance items — content or conduct in the categories of child exploitation, terrorism, and sanctions violations will result in immediate and permanent account termination, preservation of evidence, and mandatory referral to the relevant law enforcement and regulatory authorities. No appeal is available for these categories.
Supplier & Merchant Standards
All registered suppliers and merchants on the XB2BX Platform are subject to the following mandatory standards in addition to the general conduct obligations in this Policy. These standards exist to protect buyers, ensure regulatory compliance, and maintain the integrity of cross-border trade on the Platform.
Verification & KYC Compliance
All suppliers must complete and maintain XB2BX’s Know Your Customer (KYC) and Know Your Business (KYB) verification process. Suppliers must promptly update verification information upon any material change to their business, ownership, or legal status. Failure to maintain current KYC status will result in listing suspension.
Accurate Product Listings
- All product descriptions, specifications, images, and pricing must be accurate, current, and not misleading
- Country of origin, certifications, regulatory approvals, and compliance markings must be correctly stated
- Stock availability must reflect actual inventory; phantom listings or systematic overselling is prohibited
- Minimum order quantities, lead times, and fulfilment capabilities must be accurately represented
- Any material changes to product specifications must be updated within 48 hours
Trade Compliance
- Suppliers must hold all licences, permits, and regulatory approvals required for the goods and services they list
- Export control obligations (including UK Export Control Order, EU Dual-Use Regulation, US EAR) must be complied with for all cross-border transactions
- Customs documentation, HS codes, and valuation must be accurate and compliant with applicable customs law
- Suppliers must not knowingly facilitate trade with sanctioned parties or in sanctioned goods
Fulfilment & Consumer Obligations
- Suppliers serving B2C consumers must comply with applicable consumer protection law including distance selling regulations and statutory return rights
- Orders must be fulfilled within the stated lead times; persistent delays must be communicated promptly
- Product safety requirements applicable in the destination market must be met before shipping
- Returns and refunds must be processed in accordance with the XB2BX Returns Policy (where published) and applicable consumer law in the destination jurisdiction
Dropshipping suppliers acting as data processors for XB2BX must comply with Article 28 UK/EU GDPR data processing obligations. Contact dpo@xb2bx.com to review your data processing agreement.
Subscription & API Users
Users accessing the Platform through paid subscription plans or API integration are subject to the following additional obligations alongside the general conduct requirements of this Policy.
Subscription Users
- Sharing subscription credentials with or granting access to individuals not covered by the applicable subscription plan
- Modifying, redistributing, or commercialising subscription features, data outputs, or Platform components
- Attempting to reconstruct, replicate, or reverse-engineer any algorithms, models, or proprietary processes accessed through a subscription
- Using subscription features for purposes that compete directly with XB2BX without a separate commercial agreement
- Intercepting, modifying, or retransmitting subscription-delivered data streams
API & Developer Users
- Exceeding API rate limits or implementing workarounds to circumvent usage quotas
- Caching or storing API responses beyond the periods permitted in the API Terms of Service
- Using API access to build data products, training datasets, or AI models using Platform data without a data licensing agreement
- Deploying API integrations that process personal data of Platform users without a valid data processing agreement
- Sharing API keys, OAuth tokens, or authentication credentials with unauthorised third parties
- Using the API to perform actions on behalf of users without their explicit informed consent
Financial & Trade Conduct
Given XB2BX’s role as a global trade facilitator, specific standards apply to financial and trade-related conduct on the Platform. These obligations are in addition to the general prohibitions in Section 4.
Anti-Money Laundering
All Platform users must comply with applicable anti-money laundering (AML) and counter-terrorist financing (CTF) obligations. XB2BX operates under the Proceeds of Crime Act 2002, the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (MLR 2017), and all applicable AML/CTF legislation in relevant jurisdictions. Users must:
- Not use the Platform to launder proceeds of crime or to structure transactions to evade AML controls
- Cooperate fully with XB2BX’s transaction monitoring and enhanced due diligence procedures
- Not conduct or facilitate transactions with individuals or entities on applicable sanctions lists
- Promptly report any suspicious activity to XB2BX’s compliance team at compliance@xb2bx.com
Sanctions Compliance
XB2BX screens all transactions, users, and counterparties against applicable sanctions lists including those maintained by the UK Office of Financial Sanctions Implementation (OFSI), the US Office of Foreign Assets Control (OFAC), the United Nations Security Council, and the EU. Users must not:
- Engage in transactions involving sanctioned persons, entities, or jurisdictions
- Attempt to circumvent sanctions screening through the use of intermediaries, shell entities, or false declarations
- Provide false information that would prevent accurate sanctions screening
Financial Introduction Services
Important disclaimer: XB2BX facilitates introductions to financial service providers but is not itself FCA-authorised to provide regulated financial services. Nothing on the Platform constitutes financial advice, a credit offer, or a binding financial commitment. Users seeking financial products are responsible for their own due diligence.
Trade Finance & Escrow
- Trade finance and escrow arrangements facilitated through the Platform are governed by the terms of the relevant third-party provider
- Users must not misrepresent transaction values, goods descriptions, or shipping documentation in connection with trade finance
- Documentary fraud in trade finance transactions (e.g. falsified bills of lading or letters of credit) is a criminal offence and will be reported to authorities
Community & Forum Rules
The XB2BX community and forum features are provided to facilitate professional knowledge-sharing and industry collaboration. The following rules apply to all community participation.
Treat all community members with respect. Harassment, discrimination, offensive language, personal attacks, and abusive behaviour will result in immediate removal from community features.
Keep discussions relevant to business, trade, and industry topics. Off-topic posts, irrelevant links, and unrelated promotional content will be removed without notice.
Share accurate, verified information. Do not share confidential business data, client lists, or private commercial information. Respect proprietary knowledge and trade secrets.
Promotional content is permitted only where it is directly relevant and adds genuine value to the discussion. Systematic advertising, link-dropping, and commercial solicitation are prohibited.
Do not share sensitive personal data, financial details, private communications, or confidential business information belonging to others without their explicit consent.
Moderators have authority to remove content, issue warnings, and restrict access. Moderator decisions may be appealed through the formal process in Section 16 of this Policy.
Reviews & Ratings
The integrity of the XB2BX review and rating system is critical to trust on the Platform. The following standards apply to all reviews and ratings submitted.
- Reviews must be based on genuine firsthand experience with the product, service, or supplier being reviewed
- Ratings must be accurate, honest, and reflect the actual experience of the reviewer
- Reviews must be submitted in the reviewer’s own name or verified business identity
- Material connections to the subject of the review (financial, employment, or competitive) must be disclosed
- Submitting false, fabricated, or incentivised reviews (whether positive or negative)
- Organising, purchasing, or facilitating coordinated review campaigns (“review bombing”)
- Submitting reviews of businesses, products, or services with which you are directly affiliated or employed
- Using reviews as a mechanism for extortion, threats, or commercial pressure
- Submitting reviews on behalf of another person or creating multiple accounts to submit repeated reviews
XB2BX uses automated systems and manual moderation to detect review manipulation. Reviews suspected of manipulation will be withheld pending investigation. Confirmed manipulation may result in account termination and, where reviews have been commercially harmful, legal action.
Intellectual Property
XB2BX respects intellectual property rights and requires all Platform users to do the same. This section sets out obligations in relation to both XB2BX’s own intellectual property and the IP rights of third parties.
XB2BX Intellectual Property
The XB2BX Platform, including its design, code, databases, algorithms, trademarks, logos, trade names, and all content created by XB2BX, is the exclusive property of XB2BX LTD and is protected by UK, EU, and international intellectual property law. Users may not:
- Copy, reproduce, modify, or create derivative works from any XB2BX-owned content or technology
- Use XB2BX trademarks, logos, or brand assets without prior written authorisation
- Extract substantial portions of the Platform database under the Copyright and Rights in Databases Regulations 1997 (UK), the Database Directive 96/9/EC (EU), or equivalent applicable law
- Register domain names, social media handles, or trade marks that incorporate XB2BX’s brand identifiers
Third-Party IP Rights
Users who upload, list, or share content on the Platform warrant that they hold all necessary rights to do so. XB2BX operates a Notice and Takedown procedure for IP complaints. To submit an IP infringement notice, contact ip@xb2bx.com with the following information:
- Your full name, contact details, and (if applicable) the rights holder you represent
- Identification of the IP right concerned and evidence of ownership or authorisation to act
- A precise description or URL of the infringing content on the Platform
- A statement that the complaint is made in good faith and that the information provided is accurate
XB2BX will acknowledge valid notices within 5 working days and take appropriate action including removal of infringing content, suspension of repeat infringers, and preservation of evidence for legal proceedings.
Data Protection Obligations
All Platform users must comply with applicable data protection law when processing personal data in connection with their use of the Platform. Key obligations are set out below; full details are available in XB2BX’s Privacy Policy.
Users who process personal data of other Platform participants (e.g. suppliers processing buyer data for fulfilment) must have a valid lawful basis under Article 6 UK/EU GDPR. Processing beyond the scope of the relevant transaction without a lawful basis is prohibited.
Users must not collect, access, or store more personal data about other Platform participants than is strictly necessary for the purpose of the relevant transaction or interaction. Bulk collection of user data from the Platform is prohibited.
Users must not disclose, sell, transfer, or otherwise share personal data of other Platform participants to third parties without the data subject’s consent or another valid legal basis. This includes sharing buyer contact details with fulfilment partners beyond what is necessary for order delivery.
Corporate users that independently determine the purposes and means of processing personal data obtained through the Platform act as independent data controllers. They must comply with all applicable controller obligations and may be required to enter a controller-to-controller arrangement with XB2BX. Contact dpo@xb2bx.com.
California residents: Your rights under the CCPA/CPRA apply to data processed through the Platform. You may exercise these rights at any time via privacy@xb2bx.com or the Cookie Settings in the Platform footer.
Security Responsibilities
Every Platform user is responsible for maintaining the security of their account and the devices through which they access the Platform. The following obligations apply:
- Use a strong, unique password for your XB2BX account and enable multi-factor authentication where available
- Never share your login credentials, API keys, or session tokens with any third party
- Log out of your account when using shared or public devices
- Notify XB2BX immediately at security@xb2bx.com if you suspect your account has been compromised
- Keep any software, applications, or integrations connected to the Platform up to date with security patches
- Do not use the Platform on devices that are known to be infected with malware
Responsible Disclosure: If you discover a security vulnerability in the XB2BX Platform, please report it confidentially to security@xb2bx.com before any public disclosure. XB2BX will acknowledge all valid reports within 48 hours and work to remediate confirmed vulnerabilities promptly. We do not pursue legal action against researchers who act in good faith.
Enforcement & Consequences
XB2BX takes violations of this Policy seriously and will take proportionate action based on the nature and severity of the breach, the user’s history, and the risk to other Platform participants. XB2BX reserves the right to take any or all of the following actions without prior notice where the circumstances require it.
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Step 01
Formal Warning Written notification that a violation has occurred. A warning will set out the nature of the breach and the actions required to remedy it. Warnings are recorded and factor into subsequent enforcement decisions.
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Step 02
Content Removal Immediate removal or withholding of content, listings, reviews, or other Platform contributions that violate this Policy. The user will be notified of removal unless notification would compromise an ongoing investigation.
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Step 03
Feature Restriction Temporary restriction of specific Platform features such as messaging, listing, review submission, or API access while a breach is investigated or remediated.
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Step 04
Account Suspension Temporary suspension of the user’s account preventing all Platform access. Suspension may be applied pending investigation of a serious breach or while a dispute is resolved.
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Step 05
Permanent Termination Permanent closure of the user’s account and all associated accounts. Applied for serious, repeated, or zero-tolerance violations. Terminated users are prohibited from re-registering on the Platform.
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Step 06
Legal Action & Recovery Civil legal action to recover damages, injunctive relief, or other remedies available under applicable law. XB2BX reserves the right to seek recovery of all costs incurred as a result of the breach.
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Step 07
Law Enforcement Referral Referral of evidence to relevant law enforcement or regulatory authorities including the police, HMRC, the FCA, the ICO, the NCA, and international equivalents. XB2BX will cooperate fully with all lawful investigations.
XB2BX excludes all liability for loss or damage suffered by a user as a result of enforcement action taken in good faith in response to a breach of this Policy. This includes losses arising from account suspension, content removal, or restriction of Platform access.
Reporting Violations
XB2BX relies on all Platform participants to help maintain a safe and compliant trading environment. If you become aware of conduct or content that violates this Policy, you are encouraged to report it through the appropriate channel below.
Report violations of this Policy including prohibited conduct, fraudulent listings, or harmful behaviour via policy@xb2bx.com or through the in-Platform “Report” function.
Report suspected intellectual property violations including counterfeit listings and unauthorised use of trademarks or copyright material to ip@xb2bx.com.
Report data protection concerns, unauthorised data sharing, or suspected data breaches to XB2BX’s Data Protection Officer at dpo@xb2bx.com.
Report security vulnerabilities through responsible disclosure to security@xb2bx.com. Do not disclose publicly before XB2BX has had the opportunity to investigate and remediate.
Report suspected money laundering, fraud, or sanctions violations to compliance@xb2bx.com. Urgent matters may be escalated by telephone.
Report any child safety concerns immediately to safeguarding@xb2bx.com. XB2BX will report to the Internet Watch Foundation and relevant law enforcement without delay.
XB2BX acknowledges all reports within 48 hours and will provide a substantive response within 10 working days where the nature of the investigation permits. Reporters acting in good faith will not face adverse consequences for making a report.
Appeals & Complaints
If you believe enforcement action taken against your account was incorrect or disproportionate, you have the right to submit a formal appeal. Appeals are reviewed by a senior member of the XB2BX compliance team who was not involved in the original enforcement decision.
Appeal Process
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01
Submit your appeal within 30 days Email appeals@xb2bx.com with your account details, a description of the enforcement action, and your reasons for believing it was incorrect or disproportionate. Include any supporting evidence.
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02
Acknowledgement within 48 hours XB2BX will acknowledge receipt of your appeal and assign a reference number within 48 hours of receipt.
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03
Review within 15 working days A senior compliance officer will review the appeal and all relevant evidence. You may be contacted for additional information during this period.
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04
Written outcome XB2BX will provide a written outcome of the appeal. Where the appeal is upheld, the enforcement action will be reversed or modified accordingly. Where it is not upheld, the reasons will be explained.
Appeals are not available for zero-tolerance violations (child exploitation, terrorism, sanctions). Content removed on these grounds will not be reinstated under any circumstances. Consumers and individuals retain the right to escalate unresolved complaints to the relevant supervisory authority at any time.
External Escalation
If you are not satisfied with the outcome of the appeals process, you may escalate your complaint to:
- Information Commissioner’s Office (ICO) — for data protection complaints: ico.org.uk
- Trading Standards — for consumer and trading law complaints in the UK
- European Consumer Centre — for EU residents with cross-border complaints: ec.europa.eu/consumers/odr
- Relevant sector regulator — for regulated activities (FCA, CMA, Ofcom as applicable)
Disclaimer & Liability Limitation
XB2BX operates as a marketplace facilitator connecting buyers, sellers, and service providers. The following disclaimers apply to all Platform participants:
XB2BX is not the author, creator, or publisher of content, listings, or information provided by third-party suppliers, buyers, or users. XB2BX does not verify, endorse, or guarantee the accuracy, completeness, legality, or safety of any third-party content on the Platform. Users rely on third-party content at their own risk.
XB2BX makes no representation or warranty — express or implied — as to the quality, fitness for purpose, safety, legality, or availability of any goods or services listed on the Platform by third-party suppliers. Contractual relationships for goods and services are between buyer and supplier directly.
XB2BX endeavours to maintain Platform availability but does not warrant uninterrupted, error-free access. Planned and unplanned maintenance, third-party outages, and force majeure events may affect availability. XB2BX is not liable for losses arising from temporary unavailability except where required by law.
Where XB2BX facilitates introductions to financial service providers, this does not constitute regulated financial advice, credit brokering, or investment services. XB2BX is not authorised by the FCA for the provision of regulated financial services. Users must conduct their own due diligence before entering any financial arrangement.
To the fullest extent permitted by applicable law, XB2BX’s aggregate liability to any user in connection with this Policy or Platform use shall not exceed the greater of: (a) the total fees paid by that user to XB2BX in the 12 months preceding the claim; or (b) £100. Nothing in this Policy limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
Consumer rights are unaffected. Nothing in this disclaimer limits or excludes any statutory rights you hold as a consumer under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or equivalent applicable consumer protection law in your jurisdiction.
Policy Updates
XB2BX reviews this Policy at least every six months and whenever material operational, legal, or regulatory changes require it. When material changes are made, we will:
- Display a prominent notice on the Platform for at least 30 days prior to the changes taking effect
- Notify registered users by email where changes materially affect their rights or obligations
- Increment the version number and update the effective date
- Maintain a version history accessible on request from policy@xb2bx.com
Continued use of the Platform after the effective date of any update constitutes acceptance of the revised Policy. If you do not accept any change, you must cease using the Platform before the effective date.
| Version | Date | Key Changes |
|---|---|---|
| v1.0 | 20 May 2026 | Initial comprehensive policy covering B2B/B2C users, suppliers, API/subscription users, financial conduct, community standards, enforcement, appeals, and global legal compliance framework. |
Contact & Governing Law
For questions about this Policy, to report a violation, or to exercise any right arising under this Policy, use the contact details below. We acknowledge all enquiries within 48 hours.
Governing Law & Jurisdiction
This Policy is governed by and construed in accordance with the laws of England and Wales. Any dispute arising in connection with this Policy shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to:
- Mandatory consumer protection rights available to consumers in their country of residence
- Statutory data protection rights enforceable before the ICO or any competent supervisory authority
- The right of EU consumers to bring proceedings before their local courts pursuant to applicable EU consumer law
- International trade law obligations applicable to cross-border transactions facilitated through the Platform
Where any provision of this Policy is found to be invalid, unlawful, or unenforceable under applicable law, that provision shall be severed from the Policy and the remaining provisions shall continue in full force and effect.
